This year's Travolution European Summit will return on October 1-2 to tackle the biggest issues in digital travel.

This year’s Travolution Summit comes at a critical juncture for all firms in the travel sector. As we look beyond the COVID-19 crisis that has decimated demand this year and left many firms fighting for their very survival, we ask what the travel reboot looks like.

Never before has it been more important to make sure your businesses are operating on a sound footing.

Whether it’s your core search and book tech, your payments platform, your customer service and communications capability or cyber security and remote working systems, it’s more important than ever to optimise the technology stack your business relies on.

This year’s Travolution Summit will be run over two half days at the beginning of October offering a series of expert panels, presentations, exec interviews and keynotes around three key concepts:

Reset – what does the re-imagining of your business look like in a world changed forever by the coronavirus pandemic?

Reboot – what tech, applied in what areas must you focus on to make sure all systems are go to ensure you thrive in the future?

Restart – Now you are back in the race, how do you make sure you get off the grid ahead of your rivals as travel gets back on track?  

Necessity is the mother of invention, and 2020 will no doubt be looked back on as a seminal year for digital transformation in travel.

We look forward to learning with you in October. Best wishes,

Lee Hayhurst

Travolution Editor


Our speakers are experts drawn from leading travel and disruptive digital brands

Jay Abbott
Vice President Travel
Nuvei (formerly attending as SafeCharge)
Hugh Aitken
Vice President Commercial
Pedro Anderson
Winding Tree
Farina Azam
Partner and Travel Lead
Kemp Little
Stuart Barwood
Director Global Airline Strategy
Joel Brandon-Bravo
Vice President Travel & Digital Solutions
Santi Camps
Founder and Chief Executive
James Clarke
General Manager UK
Simon Cooper
Founder and Chief Executive
On The Beach
Marco Corradino
Chief Executive
Carol Dray
Director of Ecommerce and Partner Integration
The Travel Corporation
George Dumitru
Louise Garratt
Senior Payments Manager
Manuel Hilty
Chief Executive and Founder
Bas Lemmens
Schubert Lou
Chief Operating Officer
Katie McAlister
Chief Marketing Officer
Tui Group
Gary Morrison
Chief Executive
Andy Owen-Jones
Co-Founder and Chief Executive
Karen Panetta
IEEE Fellow and Dean of Graduate Engineering
Tufts University
Nick Shay
Head of Travel and Hospitality
Publicis Sapient
Peter Simpson
Global Head of Partnership
Tony Smyth
Vice President
iFree Group
Paul Stephen
Chief Executive
Ben Stirling
Managing Director
Web Loyalty
Peter Van Manen
former Managing Director of electronics, data and technology division
Ait Voncke
Global Senior Vice President for Lodging, Vacation Rentals and Activities


Thursday, October 1

09:00 Welcome

Lee Hayhurst, Editor, Travolution

Tony Smyth, Vice President , iFree Group

09.10 RESTART Restarting - post Covid—19

Katie McAlister, Chief Marketing Officer, Tui Group

Restarting economies and the travel industry was a mammoth challenge for covid. Katie will be giving an overview on Tui's marketing strategies for post-lockdown and the constant tweaking given the government's advice to travel.

09:35 RESET We're all start-ups now

Marco Corradino, Chief Executive,

As the head of one of Europe’s largest OTA groups, Marco Corradino found himself thrust back into the front line as the COVID-19 pandemic hit and he had to firstly deal with the crisis to secure the future of the company and then to prepare it for a post-pandemic future. He told a Travolution webcast that the challenges posed by the coronavirus lockdown had felt like a return to 2004 when he first started-up Volagratis, which became the Bravofly Group before rebranding to Group. In this session he will talk how the travel reset has turned the sector into one huge start-up. 

10:00 RESET 'Glocal' content, Artificial Intelligence and tech to future proof your business

Joel Brandon-Bravo, Vice President Travel and Digital Solutions, TransPerfect 

In this session our expert speaker will provide insight into how travel firms can reach a global audience while also being locally and personally relevant and how is technology and AI going to help. Joel Brandon-Bravo is a well-known face in the travel sector having worked at deals publisher Travelzoo as UK managing director for nine years, and prior to that at Frommer Unlimited. In his current role at TransPerfect, his expertise in technology and content is now being directed at firms looking to grow their brands international using data and insights to hone their strategies.

10:20 REBOOT The shifting sands of travel distribution post COVID-19

Hugh Aitken, Vice President Commercial, Skyscanner

James Clarke, General Manager UK, Travelzoo

Carol Dray, Director of Ecommerce and Partner Integration, The Travel Corporation

George Dumitru, CEO,

The travel sector has always been a complex interplay between players that compete and cooperate for the attention of customers, often at the same time. This session focuses on how the coronavirus pandemic will change the dynamic between supplier and intermediary. Will we see a renewed sense of collaboration, or will the battle for customers drive more aggressive direct sell tactics?

11:00 Break

11:20 RESET Turbocharge your drive for more conversations and transactions using payments and marketing data

Jay Abbot, Vice President Travel, Nuevi

Louise Garratt, Senior Payments Manager, Easyjet

Bas Lemmens, CEO and president,

In this panel session our experts will discuss the fundamentals for unpacking travel payments optimisation. As all travel firms look to operate more efficiently and effectively in a market coming to terms with COVID-19 it will also discuss conversion rate optimisation (CRO) alongside payments optimization and how rigorous testing programs drive more conversion and ultimately more transactions.

12:05 RESTART Interview with Simon Cooper

Simon Cooper, Founder and Chief Executive, On The Beach

12:30 RESET Conquering the conversion conundrum with behavioural economics

Ben Stirling, Managing Director, Web Loyalty

In the post pandemic world, operating more effectively and efficiently will become paramount for all travel firms as they look to make every investment in marketing drive optimal returns. Ben Stirling will explain how the travel sector reset will be underpinned by a better understanding and application of the science of shopping to help firms improve both conversion rates and loyalty among their clientele. Stirling joined Web Loyalty in 2018 having spent five years at Expedia, most latterly as EMEA director of partnerships.

12:50 REBOOT The role of technology in travel's 'new normal'

Karen Panetta, IEEE Fellow and Dean of Graduate Engineering, Tufts University

Karen Panetta, IEEE Fellow and dean of graduate engineering at Tufts University will close day one by explaining how COVID-19 has made the invisible technologies that enable travel all the more important and will discuss the need for greater collaboration and data sharing in travel to fuel the AI revolution.

13:20 Closing Remarks

Lee Hayhurst, Editor, Travolution

Friday, October 2

09:00 Welcome

Lee Hayhurst, editor, Travolution

09:10 RESTART Surviving the crisis

Ait Voncke, Global Senior Vice President for Lodging, Vacation Rentals and Activities , Expedia

09:35 RESET Hostelworld resetting post Covid-19

Gary Morrison, Chief Executive, Hostleworld 

10.00 REBOOT How travel firms are using data to reboot their strategies

Andy Owen-Jones, Co-Founder and Chief Executive, bd4travel

This expert presentation session will present case studies into how travel firms are rebooting their businesses for the post-pandemic rebound by employing better and more relevant data and analytics. Andy Owen-Jones’ background in travel goes back to 1990’s when worked in IT for Virgin Atlantic. He was director for Travel Distribution Solutions at Amadeus for seven years before becoming Traveltainment Chief Executive and then starting his own firm, bd4travel, in 2012 which was sold to Dubai travel giant dnata in 2018.

10.20 RESET The COVID-19 travel reboot

Farina Azam, Pertner and Travel Lead, Kemp Little

Stuart Barwood, Director Global Airlines Strategy, Forter

Peter Simpson, Head of Partnership, TrustPilot 

The coronavirus crisis has exposed many underlying issues with how the travel sector is structured which the sector can no longer ignore if it is to restore the trust and faith of consumers. Our experts in law, payments and analytics will explain what they see the COVID-19 recovery plan looks like.

11:00 Break

11.20 RESET Re-platforming for the post-COVID comeback

Pedro Anderson, Co-Founder, Winding Tree

Santi Camps, Founder and Chief Executive, Mabrian

Manuel Hilty, Chief Executive and Founder, Nezasa

Nick Shay, Head of Travel and Hospitality, Publicis Sapient

As well as going into survival mode, the COVID-19 lockdown was an opportunity for travel firms to take stock, reassess their technology needs and ask themselves are they ready for future challenges. Our expert panel discusses what those challenges may be and why being innovative is now more essential than ever.

12:05 RESTART How excelling in customer service will drive recovery and open up new markets

Schubert Lou, Chief Operating Officer,

12:30 REBOOT High performing strategies to get into the fast lane to recovery

Paul Stephen, Chief Executive, Sagittarius

The travel sector reboot is going to require travel firms to get their technology engines purring so they get back up to speed as quickly as possible. This expert presentation hears from Paul Stephen, the Chief Executive of award-winning London-based digital agency Sagittarius. The firm has a specialism in travel and transport and is a Google and Microsoft partner and a certified gold implementation partner for the Sitecore ecommerce platform.

12:45 A message from Tony

Tony Smyth, Vice Pesident, iFree Group  

Tony Smyth, Vice President of iFree Group draws the summit to a close and introduces the final keynote speaker.

12:50 RESTART Mastering technologies to push start your business

Peter Van Manen, ex-McLaren  

Our closing keynote will close the summit with how Formula One has let the way with data and technologies and how other sectors are learning the benefits to maximise their positions.

13:20 Closing remarks

Lee Hayhurst, Editor, Travolution


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