A big picture vision of how every aspect of our travel experience could evolve and be enhanced today, tomorrow, and in the next 3-5 years through new thinking, societal shifts, and financial innovation, and technology advances.

Speaker:

Rohit Talwar, futurist, author, and CEO, Fast Future

Speaker:

Morgann Lesné, partner, Cambon Partners

Value stream networks offer a new perspective on software delivery, focused on strategic product alignment. Traveltek has reinvented their business through this approach, and will share the background and learning from this transformational journey.

Speaker:

Stuart Cotterell, COO, Traveltek

A lot of confusion remains about the pertinence of payments, the fundamental role it plays in user experience, customer loyalty, managing risk and consumer confidence. In this discussion we’ll delve into busting some myths and opinions surrounding use cases in travel and how it continues to revolutionise the way we operate with the emergence of frictionless checkouts, one click checkouts, instalments and Pay by bank.

Moderator:

James Lemon, global industry lead: travel and leisure, automotive, transport, Stripe

Speakers:

Maggie Bazemore, knowledge management director, Mr and Mrs Smith

Peter Gerstle, travel product & loyalty director, Collinson

As companies flourish and expand, the inevitable challenge arises: how to scale effectively without overwhelming your staff. Join us for an enlightening session crafted to unveil the secrets of seamless scalability. Joe Sadler, the Chief Revenue Officer of Traverse Automation, will guide you through a dynamic 10-minute power session, providing invaluable insights on streamlining operations, freeing up precious resources, and eliminating the manual headaches that hinder growth. Don't miss this unique opportunity to revolutionise your approach, as Joe invites you to engage in a lively Q&A session. Say goodbye to operational stress and hello to a future of efficiency and success!

Speaker:

Joe Sadler, chief revenue officer, Traverse Automation

Digital transformation is sweeping the industry and while some companies use legacy systems, some have already begun their integration journey of new technologies like AI and Cloud. Microservices-based, API-first, Cloud-native, and Headless or MACH Architecture is a customisable and flexible platform which allows multiple tools to be accessed from one place as well as integration of a company’s own features. A new tech stack can propel a business’ ROI, find out how MACH might be the solution to improved performance.

Speakers:

James Brooke, CEO, Sweft and founding member, MACH Alliance

John Williams, CTO, Amplience and founding member, MACH Alliance

An Accenture survey of more than 25,000 consumers across 22 countries, found that 59% of respondents said they would switch to a travel provider that promotes sustainability. While sustainability should play a role in every businesses’ strategic plan, to what extent should it? How can it ensure that we future-proof our business through sustainability-led initiatives for cost saving, brand reputation, and risk mitigation, and what innovation is taking place to address sustainability issues like green software practices.

Moderator:

Martin Cowen, travel technology writer

Speakers:

Tasha Morrison-Perry, apps product manager, Whitbread

David Price, chief product officer, Trainline PLC

Andrew van der Feltz, global senior director of business development, Expedia Group Business Solutions

Joe Welton, head of travel, transport and hospitality, AWS UK

The paradigm shift from traditional GDS model to modern retailing of air travel products is sizeable, with offer and order management. It plays into customer centricity with payment agility, merchandising and personalisation but can also offset distribution costs through to increased revenue. With NDC starting to pack a punch but still in its infancy, why are TMCs slow to adopt now that there’s movement with GDS’? What key actionable takeaways are there that are low lift to implement, avoid sticking points and might make a real difference in the interim? We will also delve into other tech solutions that are evolving the way airlines operate.

Moderator:

Andy Owen Jones, co-founder and co-MD, Smartseer

Speakers:

Richard Castle, regional director, Sabre

Paul Curtis, CTO, easyJet Holidays

Clare de Bono, country manager, Amadeus UK and associate director strategy & transformation, Amadeus

This session promises to delve inside of the inner workings of this executive and their business. It will cut open key learnings from success stories, while speaking candidly about overcoming challenges and failures. Everything from the small gains to the mighty wins and across all aspects of business to what their key priorities and focuses are for the upcoming year.

Moderator:

Kate Harden-England, editor, Travolution

Speaker: 

Garry Wilson, CEO, easyJet holidays

The mindsets, capabilities, and approaches to innovation required of travel sector leaders to respond to incremental developments, large scale change, and totally transformational shifts and opportunities.

Speaker:

Rohit Talwar, futurist, author, and CEO, Fast Future